FAQ'S - get the answers to your most frequently asked questions here
For the answers to any product or dispatch related questions you may have, you can email us at firstname.lastname@example.org and we will answer your questions promptly and professionally. But first check below for answers to a few of the most common questions asked.
Do I need a prescription?
No, all of the products sold on this site are OTC or complimentary medicines and do not need prescription. You can order here in the knowledge you will receive the very best natural medicines in the world, manufactured to GMP standards.
How do I know which medicine or supplement is right for me?
Our product information pages are extensive, and have direct indications of what each product is for, along with any potential contraindications, but if in doubt you can email for advice on email@example.com
Are there any discounts available?
Yes, from time to time we have promotions on many of our products, and the best way to be updated is to sign up for our newsletter. That way you’ll be advised when promotional offers come about and you will also receive valuable information from time to time about how to best use the products that interest you.
Our online secure shopping cart is powered by Shopify, ranked in the Top 5 secure payment gateways in the world. On our shopping cart you can pay using Visa, MasterCard, Discover and Amex. We also offer PayPal as an option for those who have a PayPal account.
Password reset options will be provided automatically during communication you have with our company. Options will be provided when necessary.
Delivery within Australia, Asia and the Middle East is usually around 3-4 days (plus allowance for customs clearance) where necessary. All other countries please allow 5-7 days. You can request tracking after ordering and the confirmation email you will receive at the time of ordering will have details on how to request a tracking number.
To place an order select the product you wish to order from our website and then follow the instructions to check out. Our secure shopping cart is simple to use and allows for checkout in no more than 3 clicks.
If you have signed up for a corporate membership you may cancel at any time by giving 7 days notice by email. Simply email us at firstname.lastname@example.org, providing your full name and country of residence. We will confirm by return email once the membership is cancelled and from that notification all members benefits will cease
You don’t need an account to purchase. You can buy as a guest at any time through our secure shopping cart, with all the same terms & conditions as an account holder.
Once you make a purchase you will receive a confirmation email as soon as it is dispatched. Delivery is very fast with a maximum of 3-4 days within Australia, Asia and the Middle East and around 5-7 days for all other countries, but you can request a tracking number by email if you wish. The confirmation email will explain how to request tracking.